Cancellation Policy

Last updated: February 17, 2026

This Cancellation Policy ("Policy") governs the cancellation, refund, and termination of services provided by Fortimark LLP ("Company", "We", "Us", or "Our"). By engaging Our services, You ("Client", "You", or "Your") agree to be bound by this Policy.

This policy and all policies on this website are subject to change without notice.

General Cancellation Terms

1. Service Commencement

Once a service agreement is signed and payment is received, the service is considered commenced. All work performed, including but not limited to research, strategy development, design concepts, code development, content creation, and any other deliverables, becomes the property of Fortimark LLP until full payment is received and services are completed as per the agreement.

2. Cancellation by Client

All cancellations must be submitted in writing via email to fortimarkagency@outlook.com.

2.1 Cancellation Before Work Commencement

If cancellation occurs before any work has commenced and no resources have been allocated:

  • A refund of 50% of the total project fee will be issued, minus any processing fees.
  • Refund processing may take 15-30 business days.

2.2 Cancellation After Work Commencement

Once work has commenced, no refunds will be issued under any circumstances.

If cancellation occurs after work has begun:

  • The Client is responsible for payment of all work completed up to the cancellation date, calculated at the hourly rate or project milestone rate as specified in the agreement.
  • All completed work, including but not limited to designs, code, content, and strategy documents, remains the property of Fortimark LLP until full payment is received.
  • No deliverables will be transferred to the Client until all outstanding invoices are paid in full.
  • Any work-in-progress will be terminated immediately upon cancellation.

2.3 Cancellation After 50% Completion

If cancellation occurs after 50% or more of the project is completed, the Client is liable for 100% of the total project fee, regardless of completion status.

3. Cancellation by Fortimark LLP

Fortimark LLP reserves the right to cancel or terminate services at any time, with or without cause, including but not limited to:

  • Non-payment or delayed payment of invoices
  • Breach of contract terms by the Client
  • Unprofessional conduct or harassment of Our team members
  • Request for services that violate applicable laws or regulations
  • Any other reason deemed necessary by Fortimark LLP

In the event of cancellation by Fortimark LLP, the Client is still responsible for payment of all work completed up to the cancellation date. No refunds will be issued.

4. Monthly Retainer and Subscription Services

For ongoing monthly retainer or subscription services:

  • Cancellation requires 30 days written notice.
  • The Client is responsible for payment for the entire notice period, regardless of service usage.
  • No refunds will be issued for unused portions of the current billing cycle.
  • All work completed during the notice period remains the property of Fortimark LLP until full payment is received.
  • Early termination fees may apply as specified in the service agreement.

5. Refund Policy

Fortimark LLP operates on a strict no-refund policy for services rendered.

  • No refunds will be issued for completed work, work-in-progress, or services that have commenced.
  • No refunds will be issued for digital products, software licenses, or third-party services procured on behalf of the Client.
  • No refunds will be issued due to Client dissatisfaction, change of mind, or business circumstances.
  • All sales are final once payment is processed.

The only exception is cancellations before work commencement as outlined in Section 2.1, which is subject to a 50% refund minus processing fees.

6. Intellectual Property

Upon cancellation, all intellectual property rights, including but not limited to designs, code, content, strategies, and concepts, remain the exclusive property of Fortimark LLP until full payment is received.

The Client may not use, reproduce, or distribute any work product without written authorization from Fortimark LLP and full payment of all outstanding invoices.

7. Dispute Resolution

Any disputes arising from cancellation or termination of services shall be resolved through binding arbitration in Karnataka, India, in accordance with Indian Arbitration and Conciliation Act, 2015.

By engaging Our services, the Client waives the right to pursue class action lawsuits or jury trials.

8. Limitation of Liability

Fortimark LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from cancellation or termination of services, including but not limited to lost profits, lost revenue, or business interruption.

The total liability of Fortimark LLP shall not exceed the amount paid by the Client for the specific service in question.

9. Modifications to This Policy

Fortimark LLP reserves the right to modify this Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on this website.

It is the Client's responsibility to review this Policy periodically. Continued use of Our services after modifications constitutes acceptance of the updated Policy.

Contact Us

If you have any questions about this Cancellation Policy, You can contact us:

  • By email: fortimarkagency@outlook.com
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